Crickex App | Basic Troubleshooting Guide

Crickex App: Your ultimate guide to online betting & casino gaming excellence.

A well-known online sportsbook and casino, Crickex provides its customers with a huge selection of casino games and betting alternatives. Although many users have a flawless betting experience, there is a chance that some users will run into issues. Although these problems can be irritating, they are easily resolved in a few simple steps. These are some basic troubleshooting tips from this article.

How to perform basic troubleshooting on Crickex App?

Web Browser Issue

1. Disable the security software (anti-virus/firewall)
2. Close other browsers
3. Clear the cache and cookies
4. Restart the browser
5. Use other browsers (Chrome/Mozilla Firefox)
6. Restart the browser
7. Use the alternative websites
8. Restart the computer or Mobile.

IOS Device

When using iOS, there are issues such as not being able to log in

1. Open Settings
2. Open Safari submenu
3. Under Privacy & Security section, open Block Cookies
4. Set Cookies and Website Data to “Always Allow”
5. Once done, reload Dafabet Mobile page first before logging in again

How can I delete or clear the cookies, cache & browsing history?

Mozilla Firefox

Open Mozilla Firefox
2. Tools > Options > Clear Recent History (new pop up window will appear)
3. Time range to clear: Everything
4. Check all the boxes below.
5. Click Clear Now

Microsoft Edge / Internet Explorer

1. Open IE
2. Tools > Internet Options
3. General Tab > Browsing History
4. Click Delete button (new pop-up window will appear)
5. Check the following:
a. Temporary Internet Files
b. Cookies
c. History
d. Download History
e. Form Data
f. Passwords
6. Click Delete.
7. Click Apply then Ok.

Google Chrome

1. Open Google Chrome
2. Click Customize and control Google Chrome button at the upper right corner, beside star.
3. Choose Settings > Show Advanced Settings (if prompted)
4. Privacy > Click Clear browsing data (new pop up window will appear)
5. Obliterate the following items from: the beginning of time
6. Check all the boxes underneath.
7. Click Clear browsing data.

Safari

1. Open Safari Web Browser
2. Edit > Preferences > Privacy Tab
3. Cookies and other website data: Click Remove All Website Data (new pop-up window appear)
4. Click Remove Now
5. Close the dialog box.

Why I am not able to install the Crickex app on my mobile?

Make sure your phone meets the minimum requirements set to download the Crickex app in order to ensure a seamless installation. This is available on the Crickex website. Check to see if your device’s settings have permitted installations from unknown sources if you are still having problems. Accept the installation request, then give it another go.

What should I do if deposit fails or has not been credited?

If the deposit failed and the system is not crediting the deposit amount. Please use Crickex live chat support, which is available 24 x 7. Kindly send a screenshot of your deposit page QR code and transaction slip that you obtained from Crickex deposit page. You must also submit your bank account statement in PDF format if necessary.

Can you tell me why I am not receiving the password reset emails?

This problem could have multiple causes. Please make sure that:

1. You have enough space in your personal mailbox or gmail.
2. Check to see if any delivered emails have been flagged as [Spam/Junk].
3. Keep in mind that network problems could cause delays.
4. Please confirm that the email address you provided during registration is correct.

Please contact our round-the-clock customer support team for more help if the issue continues.

Why am I not able to login or access to my Crickex account?

There are a number of potential causes:

1. Either your password or username is incorrect.
  If you have forgot your password. Click here to resest your password.
2. Account is locked.
  In the case of multiple failed password attempts, the account may be locked.
3. The following are the reasons why your account is suspended:
  
  – Failed in verifying the account information like date of birth, phone number, and email address before making a withdrawal.
  – A duplicate account or a multipile accound has been created. (Note: Players are not allowed to make multiple accounts)
  – Unusual activity on the account.

What should I do now that I've had too many unsuccessful attempts to log in to my account?

Your account will be automatically locked due to security precautions after several failed password attempts.

If your account is locked, please reset your password by following the easy instructions below:

On the screen, click the “Reset Password” button.
Select the password reset methods that you like best.
- To reset the password connected with your Crickex account, enter your verified email address and username. To view your email with a randomly generated password, click “Reset Password” and log in. Please check your junk/spam folder if the email isn’t in your inbox.
- Enter the verified phone number linked to your Crickex account along with your username to reset your password via SMS. A notification stating that your password has been changed will appear after you click “Reset Password.” Look for the randomly generated password on your phone.
Use the new, random password to log into your account. Change the random password to your preferred password to protect your account. After entering the randomly generated password, enter your new password. Press “Submit.”

Note:

There is a 72-hour waiting period after three unsuccessful attempts to reset your password through SMS.
After you get the new random password, you have 15 minutes to log in or it will expire.
The password reset request via SMS will not affect the password reset request via e-mail.
Crickex team member manually will check & verify and reset the password on your behalf.

If I forget my username, what should I do?

In the event that you are unable to remember your username, please contact our customer support team, which is available 24×7.

How to verify my Crickex account?

Simply follow these steps to continue the account verification process:

Open your Crickex account by logging in. Select “My Account” > “Personal Info” from the menu.
Find the button that says “Not verified” right next to your phone number. After you click “Verify,” you will receive an SMS with an OTP code that will expire in five minutes. After entering the OTP code in the column, press “Submit.”
Next to your email address, look for the “Not verified” button. An OTP code will be emailed to you after you click “Verify,” and it will expire in five minutes. In case you need it, check your [Spam/Junk] email folder. Click “Submit” after entering the OTP code.
By selecting the “Edit Birthday” option, you can change your birthdate. Enter the day, month, and year, then select “Save.” This concludes the process of verifying your account.

How to access Crickex in restricted country?

There are numerous possible causes for experiencing an issue with the service. One of them is the restricted range of bookies’ operations to various areas and locales. A number of tools, including proxies, anonymizers, virtual private networks (VPNs), and the Tor network (TOR), can be used to get around the restriction if access is denied.

Out of all the options, we made a list of the best VPN mobile apps. We offer both paid and free versions, each with a trial period.

Here are the list of top-rated: